Shipping Policy
AUSTRALASIAN VALVES PTY LTD
Last updated: August 13, 2026
1. Where we ship
We ship to all Australian states and territories, including regional and remote locations.
We do not currently offer online checkout for international orders. If you need product shipped outside Australia, contact us on 1300 VALVES (1300 825 837) or sales@justvalves.com.au and we will quote freight for you directly.
2. Shipping rates
All prices on our website are shown in Australian dollars and include GST.
| Order value (including GST) | Shipping cost |
|---|---|
| $100 or more | Free |
| Under $100 | $25 flat rate |
Shipping is calculated at checkout before you pay, so you will always see the total cost before confirming your order.
Oversized and heavy items. Our standard rates cover the great majority of what we sell. Some large diameter, high pressure or heavy valves, and some actuated assemblies, exceed normal carrier limits and require dedicated freight. Where this applies we will contact you before dispatch with a freight quote for your approval. You are free to cancel the order at that point for a full refund, at no cost to you and with no restocking fee, even if the item is a special order or non-stock item.
Payments. Payments appear on your card or bank statement as JUST VALVES.
3. Order processing and dispatch
Orders are picked and packed from our Bibra Lake warehouse in Western Australia.
- In-stock items are generally dispatched within 1 to 2 business days of your order being placed and payment clearing.
- Orders placed on weekends or public holidays are processed on the next business day.
- Special order and non-stock items are dispatched once they arrive from the manufacturer. We will confirm the expected lead time when you order.
- Where an order contains both in-stock and non-stock items, we will usually hold the order and ship it together, unless you ask us to split it. Split shipments may attract additional freight.
You will receive an email confirmation when your order is placed, and a second email with tracking details when it is dispatched.
4. Delivery timeframes
Once dispatched, estimated transit times are:
| Destination | Estimated delivery |
|---|---|
| Perth metro | 1 to 2 business days |
| Capital cities (other states) | 3 to 6 business days |
| Regional areas | 5 to 8 business days |
| Remote areas | 7 to 14 business days |
These are estimates provided by our carriers, not guarantees. Delivery times can be affected by weather, road closures, carrier delays, industrial action and peak periods.
Nothing here limits your rights under the Australian Consumer Law, including the right to have services supplied within a reasonable time. Goods remain at our risk until they are delivered to you (see section 8), so if a consignment is lost or damaged in transit we will replace or refund it. We will always help you chase a late consignment.
Urgent requirements. If you have a plant shutdown, a breakdown or a critical delivery date, call us before you order on 1300 VALVES. We can often expedite dispatch or arrange a faster freight service, and we run a 24/7 emergency valve service.
5. Tracking your order
You will receive tracking details by email when your order is dispatched. If you have an account with us, you can also log in at any time to view your order history and delivery status.
If your tracking has not updated for several business days, contact us and we will follow it up with the carrier.
6. Delivery addresses
- Please provide a street address. Most of our freight cannot be delivered to a PO Box.
- For deliveries to a site, mine, plant or construction address, include any site name, gate number, receiving hours or induction requirements in the order notes.
- Business addresses are preferred, as most carriers require someone to sign for goods.
- If nobody is available, the carrier may leave a card and return the goods to their depot. Redelivery or depot storage charges are payable by the customer.
- If an incorrect or incomplete address is supplied, any cost to redirect or resend the goods is payable by the customer. Please check your address carefully at checkout.
7. Damaged or missing deliveries
Please inspect your delivery on arrival.
- If a carton is visibly damaged, note it on the carrier’s paperwork before signing, and photograph the packaging and contents.
- Please report any damage, shortage or missing item as soon as you notice it, and ideally within 10 business days of delivery, so we can lodge a claim with the carrier while the evidence is fresh. This is a request, not a condition. It does not limit your rights under the Australian Consumer Law or our obligations under our Returns Policy.
- If your consignment has not arrived within 5 business days of the estimated delivery date, let us know and we will trace it. There is no deadline for reporting a consignment that never arrives.
Goods are at our risk until delivered to you. We will replace or refund goods lost or damaged in transit, at no cost to you, in accordance with section 2 of our Returns Policy and your rights under the Australian Consumer Law.
8. Title and risk
Risk in the goods passes to you on delivery to the address you nominate. Title in the goods does not pass until we have received payment in full.
9. Dangerous goods and freight restrictions
A small number of products we supply, such as certain sealants, adhesives and lubricants, are classified as dangerous goods and are subject to carrier restrictions. These may not be able to travel by air, may be limited to certain destinations, and may incur additional freight charges. We will contact you before dispatch if this affects your order.
10. Local pickup
Pickup is available from our Bibra Lake warehouse by prior arrangement. Please wait until you receive an email confirming your order is ready before collecting. Bring your order number and photo identification.
11. Questions
AUSTRALASIAN VALVES PTY LTD
125-127 Barrington Street, Bibra Lake WA 6163
Phone: 1300 VALVES (1300 825 837) or (08) 9434 4400
Email: sales@justvalves.com.au
We also operate sales, distribution and mechanical repair facilities in Newman WA, Hallam VIC, Salisbury Plain SA, Moorebank NSW, and Tingalpa and Townsville QLD.